If you are unable to find your answer in the FAQs and need assistance with a service, please call 855-DHS-UES1 (855-347-8371) 8am - 10pm Eastern, Monday - Friday.

• Ue Carson Center Address
• U Rock College Janesville Wi

• 163 visitors have checked in at UE Carson Center.
• UE athletic director Mark Spencer said the Aces are 'penciling in' plans to move women's basketball contests to the on-campus Carson Center beginning with the 2017-18 season. The Carson Center — which will undergo a series of updates before and after the move — is already home to UE's volleyball matches and contains movable seating for up.
• Multiple packages are now on sale, including premium sideline seating visible on TV throughout UE home games. Add Coach Todd Lickliter’s autograph to your fan cutout for just $15. Claim your cutout at the end of the season via free local pick up at the Carson Center or have it shipped to your home for an additional fee.
• 163 visitors have checked in at UE Carson Center.

Expand - What is pre-enrollment, and why should I pre-enroll?

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Some TSA programs allow you to begin the enrollment/application process by entering biographic information online before visiting an enrollment center to complete the application process. This is commonly referred to as pre-enrollment. You are not required to pre-enroll in order to complete the application process; however, TSA encourages you to pre-enroll to facilitate the application process:

• By pre-enrolling, you can ensure that your personal data is entered correctly from the comfort of your home, office, or other location.
• You may be able to minimize your time at an enrollment center.
• You can make an appointment time at an enrollment center, convenient to your home or traveling circumstances. Please note, an appointment is not required to visit an enrollment center and is provided to assist you with scheduling and trying to minimize wait times at an enrollment center.
• You can review the process and eligibility document(s) required at your leisure.
• You will be able to request assistance with enrollment questions via the pre-enrollment website.

Please note, pre-enrollment may not be available for all programs.

Expand - How do I update information entered during pre-enrollment?

You can add or change information entered during pre-enrollment during the in-person enrollment process, where you will review your application for accuracy and completeness and submit your fingerprints.

Expand - How long does in-person enrollment take?

An average in-person enrollment will take approximately 9-12 minutes. This does not include potential wait time at the enrollment site prior to being serviced or travel time to get to the enrollment center. In-person enrollment may take less time if you have pre-enrolled with your biographic information online before visiting the enrollment center to complete the application. You should factor possible wait time when planning a visit to the enrollment site or make an appointment by calling the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern).

Expand - How are fingerprints collected during the in-person enrollment process?

Fingerprints are electronically captured at the enrollment center during in-person enrollment.

Expand - What happens if I cannot provide fingerprints or be fingerprinted?

For the in-person fingerprint collection, TSA has procedures to accommodate individuals who are partial or full amputees or who may be unable to provide ten-finger fingerprints. TSA’s fingerprint collection procedures conform with FBI criminal history records check request requirements, which include standards and guidance for submitting requests for individuals with amputations and other circumstances that prevent a ten-finger biometric submission.

Expand - How do I know my personal information is safeguarded?

Privacy and the security of your personal information are critical to TSA and to those participating in TSA enrollment programs. To ensure your privacy is protected, your data is encrypted, stored, and transmitted securely using methods that protect the information from unauthorized retrieval or use.

Expand - Who collects the information?

TSA’s contracted Universal Enrollment Services provider, IDEMIA, manages the online web pre-enrollment application and the enrollment centers that collect biographic and biometric information for programs including TSA’s Pre✓® Application Program, Hazardous Materials Endorsement (HME) Threat Assessment Program (HTAP), and the Transportation Worker Identification Credential (TWIC®) program. Many enrollment centers may be listed as “IdentoGO by IDEMIA” enrollment centers. These IdentoGO centers are part of IDEMIA and are authorized as TSA’s Universal Enrollment Services providers.

Expand - Where does the information collected go?

The information collected by TSA’s contractor is provided to TSA and used only for the purposes of conducting TSA’s security threat assessment to determine eligibility and use for TSA application/enrollment programs.

TSA may share information outside of the Department of Homeland Security (DHS) in accordance with the Privacy Act, 5 U.S.C. 552a. Principal disclosures include disclosure to:

• The FBI to retrieve your criminal history record
• TSA contractors or other agents who are providing services relating to the security threat assessments
• Appropriate governmental agencies for law enforcement, or security purposes, or in the interests of national security

For additional information regarding disclosures, please see the system of records notice for the relevant enrollment program. For example, for the TSA Pre✓® Application Program, please see DHS/TSA-021, TSA Pre✓® Application Program System of Records.

Expand - How can I make an appointment for an in-person enrollment?

You may make an appointment online via this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). If pre-enrollment is available for the program to which you are applying, you may make an appointment online during the pre-enrollment process.

Expand - After enrolling, how can I check the status of my application?

Check Status at the Universal Enrollment Services (UES) website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Please note, when checking your status online you will be required to enter the same contact information (phone or email) provided during enrollment.

Expand - How do I contact the Universal Enrollment Services (UES) Call Center?

The UES Call Center can be reached via phone at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Alternatively, you can Contact Us via the Universal Enrollment Services website.

Expand - How can I obtain a copy of the IDEMIA W9 form?

Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view.

Expand - What if I have legally changed my name and it does not match the name on my identity documents?

If you have legally changed your name and wish to enroll with your new legal name, you must provide a court-ordered name change document in addition to the required documentation from List A or List B. For example, if you present a U.S. birth certificate with your maiden name and a driver’s license with your married name, you must also provide a marriage certificate that shows the link between the names on the birth certificate and the driver’s license. You must provide a valid photo ID that matches your full legal name.

Expand - I do not have a copy of my birth certificate. How do I obtain a copy of my state birth certificate?

Please contact the Vital Records department in the state you were born. Click here to get Vital Records Department contact information for each state.

Expand - How do I change/update my personal information (name, date of birth, gender, country of birth, social security number, and/or citizenship)?

Contact the Universal Enrollment Services (UES) Call Center to begin the process at 855-DHS-UES1 (855-347-8371). They are available Monday – Friday, 8AM – 10PM Eastern Time. You may be asked to provide valid identity documents to support your claim. Please note that for TWIC® applicants, a non-refundable card replacement fee of $60 is required for name change requests. For a list of required documents, please visit:

TSA Pre✓®: http://www.tsa.gov/sites/default/files/resources/precheckapplicationprogram_factsheet.pdf

TWIC: http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf

HME/HTAP: http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf

Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view.

Expand - How do I change/update my preferred contact method (address, phone number, and/or e-mail ) and/or occupation?

Contact the Universal Enrollment Services (UES) Call Center to begin the process at 855-DHS-UES1 (855-347-8371). They are available Monday – Friday, 8AM – 10PM Eastern Time.

Hazardous Materials Endorsement (HME) Threat Assessment Program (HTAP) Enrollment

Expand - How do I apply for a Hazardous Materials Endorsement (HME) security threat assessment?

To expedite the application process, you may complete an optional online HME pre-enrollment.

You must complete the in-person enrollment process at an enrollment center location servicing the HME program. You will be required to provide the necessary identity/immigration documentation and submit fingerprints during your in-person enrollment. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for HME applicants.

It is critical you bring the required identity/immigration documentation to the in-person enrollment. View a list of required identity/immigration documents for HME.

Expand - What if I have a question during the online pre-enrollment process or I mistakenly submit a pre-enrollment twice?

You may call the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern) for assistance.

Expand - Is pre-enrollment the only process I need to complete in order to apply for my HME?

Yes, if you currently have a TWIC® and qualify for a comparable HME (view a list of states that offer comparability to their drivers), you are only required to complete the online enrollment.

In addition, your State may have additional requirements, such as knowledge or driving tests, which are not administered by TSA or IDEMIA. Please contact your State Motor Vehicle Department for further information regarding individual State requirements.

Expand - Where can I enroll in-person?

View information about and directions to your nearest HME enrollment center.

Expand - What is a TSA agent/participating state?

A participating state is one of the 41 states plus the District of Columbia that has elected to have IDEMIA collect HTAP applicant information on behalf of its drivers who choose to apply for an HME security threat assessment. You must be licensed in a participating state to enroll through IDEMIA’s UES Enrollment Centers for the HME STA. You may be licensed in any state or the District of Columbia to enroll at a UES Enrollment Center for TWIC® and/or TSA Pre✓®.

View information about and directions to your nearest HME enrollment center.

Expand - If I already have a valid, unexpired TWIC®, do I need to repeat the security threat assessment process when applying for HME?

Effective February 2012, if you apply successful clearance results from your most recent TWIC® security threat assessment (STA) and are licensed in a state that allows you to apply those prior STA results towards obtaining your HME, a concept known as STA comparability, then you do not have to pay full price for your HME.

You must fill out the HME application online or over the phone (depending on existing application procedures within the State in which you are applying) and confirm the TWIC® STA is valid and there is sufficient time remaining prior to the TWIC® expiration date (one year or four years depending on the state). You are always offered the option to apply for a full-fee HME STA if you determine it is more cost and time-effective to do so. View a list of states offering comparability.

Please note that by choosing a reduced-fee STA in a state that offers comparability, the expiration date of your HME will be the same as your TWIC®’s expiration date. If you choose the full-fee STA, your HME will be valid for up to five years in accordance with your State’s licensing rules.

Expand - What if I already hold an HME and just need to renew it?

Regulations require that you complete an HME STA application and submit fingerprints each time you apply for a new or renewed HME.

Expand - How much is the HME application fee?

The enrollment fee is $86.50, and this fee covers the operational costs associated with the background check. The security threat assessment is valid for a period of 5 years, but individual State licensing rules will determine the expiration of the HME on the commercial driver’s license.

Expand - What are the methods of payment?

Payment must be made during in-person enrollment. Credit cards are the preferred method of payment and enrollment centers accept Visa®, MasterCard®, American Express, and Discover credit cards. If made out to “IDEMIA” and for the exact transaction amount, the following will be accepted: money orders, company checks, and certified/cashier’s checks.

Cash and personal checks are NOT accepted. No change or refunds will be given.

Expand - What if I cannot afford to pay at the time of pre-enrollment?

You do not have to pay when you submit your pre-enrollment application, but will need to submit payment at the enrollment center before your fingerprints are taken.

Expand - Where can I go to find further information about the HAZMAT Endorsement Threat Assessment Program?

Please visit the TSA HAZMAT Endorsement Threat Assessment Program website.

Expand - What is TSA Pre✓®?

TSA Pre✓® allows low-risk travelers to experience quick, efficient screening at participating U.S. airport checkpoints.

Expand - How can I become eligible to use the TSA Pre✓® security lanes?

Individuals may become eligible for TSA Pre✓® as members of existing Trusted Traveler programs, including the TSA Pre✓® application program, Global Entry, NEXUS, SENTRI, as well as individuals who have a Known Traveler Number and have been deemed eligible via other TSA initiatives. If you are not sure which Trusted Traveler program is right for you, use the Department of Homeland Security’s interactive Trusted Traveler tool to compare the various programs.

Expand - Am I eligible for the TSA Pre✓® program?

An applicant must be a U.S. citizen, U.S. national or Lawful Permanent Resident (LPR) and cannot have been convicted of certain crimes. If an applicant has a record of any of the crimes identified in the eligibility requirements, they may choose not to apply, as the application fee is nonrefundable.

Expand - I already have a Known Traveler Number (KTN). Do I still need to enroll for the TSA Pre✓® program?

If you already have a Known Traveler Number (KTN) via Global Entry, NEXUS, SENTRI or another TSA initiative, you do not need to apply for another DHS Trusted Traveler program such as the TSA Pre✓® application program.

Expand - How do I enroll for the TSA Pre✓® application program?

Interested applicants must visit an enrollment center servicing the TSA Pre✓® application program to provide the required biographic information and valid identity/citizenship documentation. The enrollment process also requires the applicant to provide fingerprints, photo, and pay the enrollment fee. Applicants have the option to pre-enroll online to provide initial biographic information and make an appointment before visiting an enrollment center. It is recommended that you schedule an appointment. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area.

View a list of required identity and proof of citizenship/immigration eligibility documents.

View a list of TSA Pre✓® application program eligibility requirements.

View information about and directions to your nearest TSA Pre✓® enrollment center.

Expand - What documentation is required when enrolling for the TSA Pre✓® application program?

View a list of required identity/immigration documentation.

Expand - How long does my TSA Pre✓® application program enrollment last?

Once approved, you are eligible for TSA Pre✓® for 5 years.

Expand - Do my children need to enroll for the TSA Pre✓® program?

Children ages 12 and under do not need a separate enrollment when travelling with a parent or guardian enrolled in the TSA Pre✓® program. Individuals in this category may still choose to enroll in order to receive the full benefits of TSA Pre✓® expedited screening when traveling alone.

Expand - Do passengers 75 and older need to enroll for the TSA Pre✓® program?

Passengers 75 and older receive modified screening procedures as part of TSA’s overarching risk-based security methodology in the standard screening lane. Individuals in this category may still choose to enroll in order to receive the full benefits of TSA Pre✓® expedited screening.

Expand - What data is collected for the TSA Pre✓® Application Program?

TSA will collect biographic and biometric information, such as:

• Full legal name and any aliases
• Date of birth and gender
• City, state, and country of birth
• Residential and mailing addresses
• Primary Contact information (telephone and/or email)
• Height, weight, eye color, and hair color
• Social Security Number (optional)
• Fingerprints
• Photo
• Citizenship and/or immigration status information and documentation
• Valid government photo identification.

** TSA requires contact information to manage the eligibility review process and to facilitate customer service.

Expand - Why is my photo being taken as part of enrollment in the TSA Pre✓® Application Program?

TSA is capturing your photograph to verify your identity at TSA checkpoints equipped with biometric identification technology.

Expand - Can hats or religious headgear be worn for the photo taken during TSA Pre✓® enrollment?

Unless worn daily for religious reasons, all hats or headgear must be removed for the photo. For clarification, a ball cap, knit cap, or non-religious scarf or handkerchief is not considered religious headgear. In all cases, no item or attire may cover or otherwise obscure any part of the face.

Expand - Can eyeglasses be worn for the photo?

Eyeglasses worn on a daily basis may be worn for the photo. However, there must be no reflections from the eyeglasses that obscure the eyes. Dark glasses or nonprescription glasses with tinted lenses are not acceptable unless they are needed for medical reasons. A medical certificate may be required.

Expand - Does the name I use for enrollment need to match my identity/immigration documents?

Yes. The name you use for enrollment must match EXACTLY with the documents you provide for identity verification (valid Photo ID) and proof of citizenship, as well as the name you use when booking airline travel reservations.

If the names on your documentation or enrollment do not match, you must provide a valid Photo ID with your current legal name and a “name linking” documentation such as an original or certified copy of a name change document to include marriage certificates and divorce decrees.

For example, an individual may have a US birth certificate (proof of citizenship) with their maiden name and a driver’s license (proof of identity/valid Photo ID) with their married name. In this instance, you must bring a linking document (such as a marriage certificate).

Expand - How should I fill out my name on my TSA Pre✓® application?

Make sure the name you travel under is the name you provide on your TSA Pre✓® application. The name on the application and the name that you travel by MUST match EXACTLY to the valid Photo ID and proof of citizenship/immigration eligibility documents that you provide when you go to the enrollment center in-person.

If you have multiple documents under different legal names, please provide the identity and proof of citizenship/immigration documents with the name that you would like to travel under. For example, if you have one document with a first name of “John” and a second document with the first name of “Jonathan”, then you should present whichever acceptable identity document (and supporting document if needed) that contains your current legal name which you will list when making travel reservations.

Expand - Where can I enroll in-person?

View information about and directions to your nearest TSA Pre✓® enrollment center.

Expand - Do I have to enroll in-person at an enrollment center?

Enrollment must be completed in-person at an enrollment center location servicing the TSA Pre✓® application program. It is recommended that you schedule an appointment. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area.

You may expedite the application process by completing an optional online TSA Pre✓® pre-enrollment.

Expand - Do I need to make an appointment at an enrollment center for TSA Pre✓® application program?

It is recommended that you schedule an appointment. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area.

There are three ways to schedule an appointment:

• Complete the optional pre-enrollment process.
• Schedule an appointment online without completing the pre-enrollment process.
• Contact the Universal Enrollment Services Call Center at 855 DHS-UES1 (855-347-8371) Monday through Friday from 8 AM - 10 PM Eastern.

Expand - How much is the TSA Pre✓® application program fee?

The TSA Pre✓® application requires a nonrefundable enrollment fee of $85. This fee maintains your eligibility for a period of 5 years, and covers the operational costs associated with the background check.

Expand - What are the methods of payment?

Payment must be made during in-person enrollment. Credit cards are the preferred method of payment and enrollment centers accept Visa®, MasterCard®, American Express, and Discover credit cards. If made out to “IDEMIA” and for the exact transaction amount, the following will be accepted: money orders, company checks, and certified/cashier’s checks.

Cash and personal checks are NOT accepted. No change or refunds will be given.

Expand - How can I check the status of my TSA Pre✓® application?

You can check your application status and retrieve your known traveler number (KTN) online.

Expand - What happens after I complete my enrollment and how will I be notified if eligible for TSA Pre✓®?

If approved, you will receive a notification letter with an assigned Known Traveler Number (KTN) via U.S. mail typically within 2-3 weeks from applying. The assigned KTN must be used when booking travel. You may also check status and obtain your KTN online. There no TSA Pre✓® application program card provided.

Expand - How do I use my Known Traveler Number (KTN)?

Once approved as eligible for TSA Pre✓®, you must enter the provided KTN in the ‘Known Traveler Number’ field when booking travel reservations on any of the participating airlines. The KTN can be entered when booking reservations online, via phone with the airline reservation center, or with the travel management company making the reservation. Additionally, the KTN can be entered in participating airline frequent flyer profiles, where it will be stored for future reservations.

Expand - How do members renew their TSA Pre✓® membership?

Members may renew their TSA Pre✓® membership here up to six months before the expiration date of their Known Traveler Number (KTN). Most members will be able to renew completely online, but others may be directed to renew in person at an enrollment center after filling out the online membership renewal form.

Expand - Will members have to come into an enrollment center again to renew their TSA Pre✓® membership?

For TSA Pre✓® Application Program membership renewal, most members will be able to do so completely online, but some members in certain situations may be directed to renew in person at an enrollment center after filling out the online membership renewal form. Anyone may renew their TSA Pre✓® membership up to six months prior to their KTN expiration date.

Expand - Why would I need to renew in person?

Some individuals may need to renew in person, for example, if the fingerprints provided during their initial enrollment were deemed low quality at time of enrollment, or if they have changed their name and have not gone through TSA’s data update process. Members will need to visit an enrollment center to complete the renewal process.

Expand - How long does it take to get approved?

The approval process takes approximately 2-3 weeks, although many applicants receive their approval in a few days and may check their application status online. Members will receive a confirmation letter via U.S. mail including their assigned KTN, and/or an email or phone notification with instructions on retrieving their KTN online.

Expand - How do members know when their TSA Pre✓® membership expires?

Members may fill out the Service Status form here or contact customer service at 855-DHS-UES1 (855-347-8371) between 8am - 10pm Eastern, Mon. - Fri. Members will be able to see their KTN expiration date under the field marked as “TSA Pre✓® Expiration Date: XXXX.”

Expand - Will I be notified when I am eligible to renew my TSA Pre✓® before it expires?

Yes. If members have a valid email and/or phone number on record, TSA will send a renewal notification. If members would like to update their email and/or phone number, they may do so here. Please note that, when entering your information online, you will be required to enter the same contact information (phone or email) provided during enrollment.

Expand - How soon may I renew my TSA Pre✓® membership?

Individuals may renew up to six months before their expiration date to ensure they continue to see the TSA Pre✓® indicator on their boarding pass when traveling within or from the U.S.

Expand - Will I keep my same Known Traveler Number (KTN) after I renew?

Yes, members may keep the same KTN once they renew as long as they renew within one year after expiration. After one year, the person will be considered as a new enrollee and will receive a new KTN if approved.

Expand - May I renew my TSA Pre✓® membership if my name has changed?

Yes, but members must update their name prior to renewing their TSA Pre✓® membership by calling customer service at 855-347-8371 between 8 a.m. – 10 p.m. Eastern, Mon. – Fri. Name changes may take up to three months to complete and processing time varies by individual.

Expand - If I booked a flight prior to my KTN expiration date, will I still get TSA Pre✓® on my boarding pass?

No, individuals will not receive TSA Pre✓® on their boarding pass if their KTN has expired. Members must renew their membership before expiration in order to continue receiving TSA Pre✓® on their boarding pass.

Expand - How much is a TSA Pre✓® renewal?

The cost for TSA Pre✓® membership renewal is the same $85 for 5 years. That’s still just $17 a year for 5 years.

Expand - If my initial TSA Pre✓® application fee was reimbursed by my credit card company or other loyalty program, do I need to pay the $85 again?

Yes, find more information regarding credit card, hotel, and airline loyalty programs here.

Expand - What will disqualify me from renewing my TSA Pre✓® membership?

Applicants must be U.S. citizens or lawful permanent residents who successfully complete a background check that examines criminal history, lawful presence, and any association with terrorism. Additionally, TSA may also determine that an applicant is not eligible based on analyses of records related to violations of transportation security regulatory requirements. These include security-related offenses at an airport, on board an aircraft, at a maritime port, in connection with air cargo, and other regulatory violations.

Expand - What is the difference between the TSA Pre✓® Application Program and the Customs and Border Protection’s (CBP) Global Entry program?

Global Entry members must possess a passport, and the program offers dual benefits: Access to TSA Pre✓® expedited screening for domestic travel and expedited re-entry to the U.S. when returning from international travel. Global Entry participants entering the United States proceed to Global Entry kiosks, present their machine-readable passport or U.S. permanent resident card, have their fingers electronically scanned, and make a customs declaration. The TSA Pre✓® Application Program does not require a passport and is intended for expedited screening access at domestic airports.

Expand - Will TSA Pre✓® travelers have a membership card similar to CBP Trusted Traveler membership cards?

No. A membership card will not be provided. Members will receive a confirmation letter via U.S. mail including their assigned KTN, and/or an email or phone notification with instructions on retrieving their KTN online. Members will need to enter the KTN when booking travel reservations.

Transportation Worker Identification Credential (TWIC®) Enrollment

Ue Carson Center Address

Expand - How do I apply for the Transportation Worker Identification Credential (TWIC®) program?

To expedite the application process, you may complete an optional online TWIC® pre-enrollment.

You must complete the in-person enrollment process at an enrollment center location servicing the TWIC® program. You will be required to provide the necessary identity/immigration documentation and submit fingerprints during your in-person enrollment. It is recommended that you schedule an appointment. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants.

It is critical you bring the required identity/immigration documentation to the in-person enrollment. View a list of required identity/immigration documents for TWIC®.

Expand - What is the TWIC® enrollment process?

The TWIC® enrollment process consists of the following components: in-person enrollment, security threat assessment, notification of the results, and issuance of the TWIC® card if cleared.

Expand - How much does a TWIC® security threat assessment and credential cost?

The fee for TWIC® is $125.25, and the credential is valid for five years. If you hold a valid Hazardous Materials Endorsement (HME) or a Free and Secure Trade (FAST) card, you may pay a reduced fee of $105.25. If you choose to pay the reduced fee, you must present an HME or FAST card at the time of enrollment. If you pay the reduced fee, your TWIC® card expiration date will be 5 years from the issuance date of the supporting FAST card or the expiration date of your current, unexpired HME.

Expand - What are the methods of payment?

Payment must be made during in-person enrollment. Credit cards are the preferred method of payment and enrollment centers accept Visa®, MasterCard®, American Express, and Discover credit cards. If made out to “IDEMIA” and for the exact transaction amount, the following will be accepted: money orders, company checks, and certified/cashier’s checks.

Cash and personal checks are NOT accepted. No change or refunds will be given.

Expand - Where can I enroll?

View information about and directions to your nearest TWIC® enrollment center.

Expand - Are appointments required for enrollment?

Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC® applicants. You may make an appointment online on this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern).

Expand - How can I make an appointment for enrollment?

You may make an appointment online on this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern).

Expand - How can I make an appointment for card pick-up?

To make an appointment for card pick-up, you must first check the status of your card. If your card status indicates your card is available to be picked up, then you may make an appointment online via the website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern).

Expand - What if my TWIC® card does not work with TWIC® card readers?

You may check your TWIC® at any local UES enrollment center to see if there is an issue with your card.

Expand - How do I order a replacement TWIC®?

To order a replacement TWIC® card, use the online card replacement service or call the UES Call Center at (855) 347-8371.

Expand - What if I haven't received my TWIC® card yet?

TWIC® applicants who request to receive their TWIC® card by mail will receive a phone or email notification that the card has been mailed. After notification that the card has been mailed, applicants have 60 days to report non-receipt of the card by contacting the Universal Enrollment Services (UES) Call Center at: (855) 347-8371. Failure to report non-receipt of the card within 60 days will result in a $60 fee to replace the lost card.

Expand - If I have a comparable assessment, how can I determine which fee is more economical—the reduced fee or the full, 5 year fee?

It is most beneficial for applicants who will use a comparable security threat assessment and pay the reduced fee to do so within 12 months of receiving the comparable threat assessment. After 12 months, it is more cost effective to pay the full fee for TSA to complete the security threat assessment and issue a TWIC® with an expiration date 5 years from the date of issuance.

Expand - Can hats or religious headgear be worn for the photo taken during TWIC® enrollment?

Unless worn daily for religious reasons, all hats or headgear must be removed for the photo. For clarification, a ball cap, knit cap, or non-religious scarf or handkerchief is not considered religious headgear. In all cases, no item or attire may cover or otherwise obscure any part of the face.

Expand - Can eyeglasses be worn for the photo?

Eyeglasses worn on a daily basis may be worn for the photo. However, there must be no reflections from the eyeglasses that obscure the eyes. Dark glasses or nonprescription glasses with tinted lenses are not acceptable unless they are needed for medical reasons. A medical certificate may be required.

Expand - How can I have the PIN reset?

Bring your TWIC® to an enrollment center to have the PIN reset at no cost. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC® applicants. Click here to find the closest enrollment center.

Expand - TWIC‘s with Missing Fingerprints

There is an issue with a number of TWICs that did not have encrypted fingerprint information loaded onto the card during the production process. Cards that are affected by this issue will not work with TWIC readers if the reader requires matching a person's fingerprint to the encrypted fingerprint information on the card. This issue is referred to as “TWICs with missing fingerprints”. Click here to see if your card was affected.

Expand - Where can I get fingerprinted?

Fingerprint capture is part of the overall in-person enrollment process for programs such as TWIC®, HME and the TSA Pre✓® application program. View information about your nearest enrollment center.

Expand - Are appointments required for fingerprinting/enrollment?

It is recommended that you schedule an appointment. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. TWIC® and HME walk-in applicants will be prioritized due to employment requirements.

You may make an appointment online using this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern).

Expand - How soon can I be fingerprinted and complete my in-person enrollment after I have completed my online pre-enrollment application?

If your program allows for pre-enrollment, you can be fingerprinted the same day, usually within one hour or less after completing the online form. Please remember to bring a form of payment as well as applicable immigration/identity documentation based on the requirements for the program to which you are applying.

Expand - Do I have to take a copy of my pre-enrollment application with me?

No. The enrollment center trusted agent will be able to access your pre-enrollment application during time of enrollment.

Expand - How are fingerprints taken?

Fingerprints are taken by an electronic scanner. Prints from all fingers will be taken.

Expand - How can I be certain my fingerprints have been successfully captured? What if the FBI determines the fingerprints I submit are of insufficient quality, or what happens if I can’t physically provide fingerprints?

During your in-person enrollment, the enrollment center trusted agent will capture the best quality fingerprints possible to submit with your application. If the FBI is not able to process your fingerprints due to quality issues, your final eligibility determination may take longer to complete due to manual processing, and you may be contacted to return for reprinting.

Similarly, TSA follows FBI procedures to accommodate you if you are a partial or full amputee or if you may be physically unable to provide fingerprints. TSA’s fingerprint collection procedures conform with FBI criminal history records check request requirements, which include standards and guidance for submitting requests for individuals with amputations and other circumstances that prevent a ten-finger biometric submission. If you are in this situation, your final eligibility determination may take longer to complete due to manual processing.

Expand - What is meant by temporary enrollment services?

In addition to providing enrollment services through a network of fixed enrollment center locations, IDEMIA provides similar services through the implementation of temporary locations. Stakeholders can request these services by contacting IDEMIA.

Expand - What types of temporary enrollment services are offered?

• TSA Pre✓® Enrollment Only
• TWIC® Enrollment Only
• HME Enrollment Only
• TWIC® Enrollment Plus Activation

Multi-program services are also available.

Expand - What is the cost of a temporary enrollment service?

The cost of a temporary enrollment service is variable. Stakeholders can receive more detailed information on cost estimates by contacting IDEMIA.

Expand - How do stakeholders request a temporary enrollment service?

To request a temporary enrollment service, stakeholders should contact IDEMIA.

With each request, stakeholders should provide the following information:

• Point of contact information - name, organization, phone number(s) and email
• Address where requested service will be provided
• Type of service(s) requested
• Number of applicants to be serviced
• Timeframe for service delivery

Expand - What is meant by “Enroll Your Own” (EYO)?

The EYO model was established to provide a convenient way for applicants to enroll for a TSA security threat assessment by eliminating the time and cost to travel to a fixed enrollment center. Through the EYO program, stakeholders (such as local governments and private companies) have the ability to acquire UES enrollment and activation equipment for the purpose of enrolling their populations.

EYOs differ from the fixed UES enrollment centers in several ways:

• The EYO stakeholder operates a private enrollment center meaning in which only applicants authorized by the EYO stakeholder can enroll at that location.
• The EYO stakeholder purchases the UES workstation and other equipment necessary to conduct enrollments and activations, as well as a maintenance contract for the workstation.
• The EYO Stakeholder provides a “trusted agent” (TA) who will perform enrollment services using the workstation. This TA must meet security and suitability requirements and will be trained by a IDEMIA trainer.

Expand - What types of EYO services are offered?

EYO services include:

• Collaboration with stakeholders to present a subcontract agreement and cost model for review and approval
• Site inspections to verify UES compliance
• Coordination of Trusted Agent IDEMIA background investigation process and TSA personal suitability determination process
• Training for Trusted Agents
• Delivery of UES workstation(s), GSA approved safe and signage
• Installation of UES workstation(s) and all hardware related to workstation setup
• Ongoing Maintenance Contract and regional manager support

Expand - What is the cost associated with being an EYO?

EYO start-up cost components include:

• Total workstation(s) purchase
• GSA-approved safe
• Installation and training labor
• Travel expenses
• Sales tax
• Shipping costs
• Maintenance/support services

IDEMIA will provide EYO stakeholders with a standard revenue-sharing provision.

Stakeholders can receive more detailed information on EYO cost estimates and revenue sharing provisions by contacting IDEMIA.

Expand - How do stakeholders request more information about becoming an EYO?

In order to request an EYO service, stakeholders should contact IDEMIA.

With each request, stakeholders should provide the following information:

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• Point of contact information - name, organization, phone number(s) and email
• Address where requested EYO will be located
• Timeframe for EYO to begin operating

You may also use our Contact Us form for further assistance.